1. Overview
At MidJAu, we strive to provide excellent service and customer satisfaction. This Refund Policy outlines the circumstances under which refunds may be issued for our Midjourney automation platform subscriptions.
By subscribing to our Service, you acknowledge that you have read and understood this Refund Policy.
2. Refund Eligibility
2.1 Eligible Refund Scenarios
We may issue refunds only in the following limited circumstances. For service outages or technical issues, please see Section 2.3 Alternative Remedies below.
- Billing Errors: If you were charged incorrectly due to our billing system error
- Duplicate Charges: If you were charged multiple times for the same subscription period
- Unauthorized Charges: If your account was charged without your authorization
- Service Not as Described: If our Service significantly differs from what was advertised, subject to the following conditions:
- You must provide specific, verifiable evidence demonstrating how the actual service differs materially from the service description available on our website (https://midjau.com) at the time of your subscription
- The service description is defined as the publicly available information on our website, marketing materials, and Terms of Service as of your subscription date
- MidJAu is an automation and connection tool that facilitates your interaction with your own Midjourney account. Refunds will not be issued based on Midjourney's service quality, features, or limitations, as these are outside MidJAu's control
- Subjective opinions about service quality, feature preferences, or personal expectations do not constitute "service not as described"
- We reserve the right to verify your claim against our publicly available service documentation and may require screenshots, timestamps, and detailed evidence of the alleged discrepancy
2.2 Non-Refundable Scenarios
Refunds will NOT be issued for the following. However, for service outages or technical issues, we may offer alternative remedies as described in Section 2.3:
- Technical Issues and Service Outages: Platform downtime, technical problems, or service interruptions. For these issues, we offer service credits, coupon codes, or subscription extensions (see Section 2.3), but refunds are not available for technical issues
- Change of mind or no longer needing the service
- Unused prompts or credits within your subscription period
- Account suspension due to Terms of Service violations
- Issues related to your Discord account, Midjourney account (including login problems, account restrictions, or access errors) are not eligible for refunds. These accounts are managed independently, and we are unable to offer compensation for issues outside our direct control
- Refund requests made more than 24 hours after the charge, or after you have fully utilized your daily prompt quota or consumed significant subscription benefits (whichever occurs first)
2.3 Alternative Remedies: Service Credits and Coupons
For Technical Issues and Service Outages: Instead of refunds, we offer service credits, coupon codes, or subscription extensions for service outages, technical problems, or platform downtime. This policy applies to all technical issues, regardless of duration, as refunds are not available for service outages (see Section 2.2).
Types of Alternative Remedies We May Offer:
- Coupon codes for future subscription periods
- Service credits applied to your account
- Subscription period extensions to compensate for downtime
- Free additional prompts or credits
When Alternative Remedies Apply:
- Service outages or technical issues: Any platform downtime, technical problems, or service interruptions (regardless of duration). Note: Refunds are NOT available for technical issues - only service credits, coupons, or extensions
- Partial service disruptions that affect specific features
- As a goodwill gesture for service quality issues
- When you decline a refund offer but request compensation
Service credits and coupon codes will be valid for a reasonable period (typically 90 days or your next billing cycle, whichever is longer) and may be used for renewals, upgrades, or new subscriptions. The acceptance of a coupon code or service credit does not preclude you from requesting a refund if you meet the eligible refund criteria in Section 2.1, but you may be required to forfeit the credit or coupon if a refund is issued.
Important: We reserve the right to offer alternative remedies (credits, coupons, extensions) instead of refunds for technical issues and service outages. Refunds are only available for the limited circumstances listed in Section 2.1 (billing errors, duplicate charges, unauthorized charges, service not as described). If you believe you qualify for a refund under those specific criteria, you must request it within the applicable time limits.
3. Refund Request Process
3.1 How to Request a Refund
To request a refund, please follow these steps:
- Contact our support team at https://midjau.com/dashboard/support within 24 hours of the charge
- Include your account email and, if available, the transaction ID or receipt number (found in your Stripe receipt email, bank statement, or Stripe Customer Portal)
- Provide a detailed explanation of why you're requesting a refund
- Include any supporting evidence (screenshots, error messages, etc.)
3.2 Refund Review Process
- We will review your request within 2-3 business days
- We may request additional information to process your request
- You will receive an email notification of our decision
- Approved refunds will be processed within 5-10 business days
4. Refund Processing
4.1 Refund Methods
Approved refunds will be processed using the same payment method used for the original purchase:
- Credit/Debit cards: Refunded to the original card
- Other payment methods: Processed through Stripe
4.2 Refund Timeline
- Processing time: 5-10 business days after approval (this is Stripe's standard processing time, as refunds must be processed through your bank or card issuer)
- Bank processing: The 5-10 day timeframe includes bank processing time, which varies by financial institution
- International transactions: May take up to 14 business days depending on your bank's processing time
5. Subscription Cancellation
5.1 Cancellation vs. Refund
Canceling your subscription stops future charges but does not automatically trigger a refund for the current billing period. You will retain access to the service until the end of your current billing period.
5.2 How to Cancel
- Log in to your MidJAu Dashboard
- Navigate to the Billing section: https://midjau.com/dashboard/billing
- Click "Manage Subscription"
- From your Stripe customer portal, select "Cancel Subscription"
6. Chargebacks and Disputes
If you initiate a chargeback or dispute with your bank or credit card company:
- Your account may be suspended pending resolution
- We will provide evidence to Stripe and your bank to support the legitimate charge
- We strongly encourage you to contact us first at https://midjau.com/dashboard/support to resolve billing issues before initiating a chargeback
- Chargebacks initiated without first contacting us may result in permanent account termination
Important: Chargebacks are time-consuming and costly for both parties. We are committed to resolving billing issues fairly and quickly. Please contact our support team first, and we will work with you to resolve any concerns.
7. Refund Policy Changes
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Material changes will be communicated via email to active subscribers.
Your continued use of our Service after changes constitutes acceptance of the updated Refund Policy.
8. Acknowledgment
By using MidJAu's services, you acknowledge that you have read, understood, and agree to be bound by this Refund Policy. This policy is part of our Terms and Conditions and is incorporated by reference.